Managing the front office team
Overseeing the day-to-day operations of the front desk, including supervising receptionists and check-ins and outs
Ensuring guest satisfaction
Responding to guest issues and complaints, and maintaining high service standards
Maintaining efficient operations
Ensuring policies and procedures are followed, and compiling and checking daily record sheets and guest accounts
Providing information
Registering arriving guests, assigning rooms, and providing information about services available in the community
Creating schedules
Making a duty roster for the front office team
Front office supervisors typically need:
Hospitality experience
Strong communication abilities
Computer skills
Fluency in English
Strong organizational skills
Attention to detail
Excellent customer service
